Contextual design {contextual design} finds what customers need and do and how the organization develops, checks, and sells its products, using focus groups, protocol capture, and prototyping.
Contextual design diagrams the roles of people and things in processes: Information and materials flow among people and objects. People assume information, have organizational relationships, and interaction types. Whole organization and its subgroups perform tasks. Physical objects have assigned descriptions and locations.
Organization users have goals, requirements to reach goals, and bases for satisfactory goal completion. Users have inputs with sources, processes, and outputs with destinations. Users have physical, business, and information contexts. Users have information, skills, and mental models, and talk to themselves while doing tasks.
Customers use products in specific ways, have needs and priorities, and have specific interactions with organization objects, information, and people.
Information and material flows, people relationships, people tasks, and physical objects have relations and fall into groups by time, space, task, flow, or culture.
People have roles, and objects are parts of processes, and role-and-process groups model the whole organization.
Contextual design fits changes and new roles and processes into the organization model at the appropriate location to improve functions but minimize how much people must learn.
Mathematical Sciences>Computer Science>Software
Outline of Knowledge Database Home Page
Description of Outline of Knowledge Database
Date Modified: 2022.0224